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Thursday, July 12, 2007

 

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With J. Jill, the possibilities are endless for FUNDRAISERS! Non-profits continuing on the J. Jill file include: Alzheimer's Association · City of Hope · Custom Missions Group · Food Bank Capital Area · The Gathering Place · Heifer Project · Hospice · Leukemia & Lymphoma Society · Rescue Missions · SPCA/MA · Cerritos Center for the Performing Arts
Contact Linda Thompson at Millard Group, Inc.—603-924-9262, ext. 2203.

 

 


In this issue:

 


Donors Continue To Drop, Despite Growth In Dollars Raised

Fundraising Tips

Donors ...
Intervention strategies because loyalty doesn't always work


Online ...
Building metrics so you can benchmark progress


Planned Giving ...
Even small charities can do planned giving

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Donors Continue To Drop, Despite Growth In Dollars Raised


The first quarter of this year is the first in almost two years in which year-over-year index revenue growth was almost entirely unaffected by major disaster giving. Indications are that giving has now stabilized at relatively typical pre-disaster levels of growth and that cumulative long-term growth since 2004 is stabilizing at a level where it likely would have been expected had there been no disasters in the intervening period.

What isn't stable is the number of donors, which continues to decline, according to the latest data from by Target Analysis Group, a subsidiary of Blackbaud. Target tracks the fundraising data of 70 national charities to develop its report.

The Indian Ocean tsunami of December 2004 and the U.S. Gulf Coast hurricanes in the fall of 2005 generated unprecedented charitable giving.
According to the latest data compiled from XX national charities by Target Analysis Group, a subsidiary of Blackbaud, donors directed most of their tsunami-related giving to international relief organizations and most of their hurricane-related giving to animal welfare and human services organizations. The increase in giving related to both disasters was large enough to create a noticeable lift in median revenue for the entire national index in 2005.



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Fundraising Tips

Donors ...
Intervention strategies because loyalty doesn't always work

Donor loyalty and donor retention are always concerns for nonprofit organizations. In a white paper on donor trends, the consulting firm of Craver, Mathews, Smith & Company reports that only about one-third of donors claim a propensity toward loyalty.

With that in mind, the organization offers several strategies for donor retention:

  • Start with lifetime value-focused new donor prospecting. Organizations that chase low dollar "tippers" and rely on premium-heavy offers are going to have more of a problem with retention.
  • Give the highest priority to securing a second gift from new donors. The critical bonding "window" for a first-time donor is within one to three months of the initial gift.
  • Follow the basic rules of economics. Invest more in cultivating and retaining higher value donors.
  • Understand in excruciating detail the renewal/retention economics of your donor program.
  • Identify and specifically address likely defectors.
  • Reconsider how you tell your success story to existing donors.  Meet the performance test your best donors apply.
  • Introduce your leader, in person, to your donors.
  • Treat your online donors as your most valuable members.
  • Monitor and respond to the high profile reputation "casualties" among your colleagues in the sector.
  • Monitor both your traditional and emergent competition.
  • Monitor donor inquiries that suggest dissatisfaction.
  • Benchmark loyalty of your donors against other donors, and monitor your "loyalty index" over time as an early warning against faltering retention.

 

 

 

Online ...
Building metrics so you can benchmark progress

Web traffic has a direct correlation to building email files and finding potential online donors. A survey conducted by the online service provider Convio among 30 organizations from the middle of 2005 to the middle of 2006 found several key points that emerged from organizations that are doing quite well with Web traffic.

Some of these points that the survey found are:

  • Getting a dialog started is the key. Simply getting visitors to a Web site is not enough. There must be compelling content and incentives to register.
  • An organization's site is often the first interaction with an individual. Therefore the site must convey the importance of the mission and at the same time register new potential constituents.
  • Compelling content is the way to improve traffic. This also includes increasing search engine visibility, promoting the organization's site off line and using other techniques, such as third-party linking and viral campaigns.
  • It is essential to promote the benefits of registering when asking for constituents' information. Registration should be easy to find and easy to complete.
  • Building the email file takes time. The 30 participants in the survey had an average file size of 70,141.
  • Segmentation and personalization improve response, as does frequency. Sending between four and 12 email fundraising appeals annually is recommended.

 

 

 

 
 

Planned Giving ...
Even small charities can do planned giving

Although planned giving is very often viewed as the property of large nonprofits, it is an area that might be worth pursuing by smaller organizations.

At a recent international nonprofit conference, Sandy Macnab of the consulting firm Alexander Macnab, said that planned giving can be an essential component of even the most modest development program.

Planned giving offers many opportunities to nonprofits, Macnab said, because of demographic changes that are taking place. One out of eight people in the United States is over 65, and people over 50 control 75 percent of U.S. wealth. Estimates put the value of  money to be included in bequests by the year 2052 at $6 trillion.

For an organization thinking about embarking on a planned giving program, there are several initial steps to take. The first ones involve assessing the readiness of the organization before starting out.

  • Conduct an institutional audit. Assess financial viability,/stability and review and, if necessary, adapt the mission statement.
  • Conduct a program audit. Interview superiors, board members and key supporters to initiate buy-in. Review donor base strengths and weaknesses.
  • Conduct a staff audit. Identify staff/budget resources. Assess educational preparation.
  • Plan training programs. Initially they should be conducted every six to 18 months. There are training programs available in a variety of places
  • Join support groups.
  • Network with colleagues.

 

 

 

 

 
 

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