October 5, 2009

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Separated By A Common Language

Tweeting on Twitter is the latest way to connect. But, if you’re not careful, you could use the wrong shorthand and really foul things up.

It can be confusing. Learning the vocabulary is half the battle with Twitter. Here are some Twitter terms to get you started:

  • Tweet – A message sent in 140-characters or fewer
  • Retweet – Sending someone else’s message to your network. Standard Twitter etiquette calls for copying the message and adding ‘RT’ before the name of the person who originally posted the Tweet. For example, if a message began with ' @MHrywna RT @PaulClolery,’ it means user @MHrywna copied user @PaulClolery. But the ‘RT’ tells users that @PaulClolery posted the original Tweet.
  • Followers – People who chose to receive your updates on their page
  • Hashtag - The (#) symbol placed in front of a word important to the Tweet, which then links to a search for that specific word. For example,  #nonprofit will hyperlink to all other posts made using the term #nonprofit. It’s a great way to connect with people who are talking about the same topics.

Some other tips:

  • With Twitter, brevity is king. URLs you want to post can eat away at your 140-character Tweet allowance. Look for sites that can shorten your URL, such as Bit.ly or TinyURL.com.
  • Be personal. If people wanted to hear from your organization, they would read the Web site. Allow your Twitter to have some personality.
  • Don’t add .COM. When you want to direct people to your Twitter page, such as in your email signature. It should read www.twitter.com/YourUserName. There is no .COM after your user name.
 

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Management ...
Understanding challenges must come first

The pressures in nonprofit management are intensifying, not easing. Getting a clear understanding of the challenges can be helpful to managers in the sector.

In the chapter “Managing for Performance and Integrity,” which appears in the book “Wise Decision -Making in Uncertain Times,” published by the Foundation Center, Debra J. Mesch of Indiana University-Purdue University and James McClelland of Goodwin Industries of Central Indiana outline the most frequent challenges facing those who are managing for performance and integrity.

The challenges are:

  • Developing stakeholder understanding and acceptance. There can be diverse and complex dynamics behind outcomes measurements that could vary across and within organizations and programs.
  • Documenting performance and measuring success. Nonprofits often must choose between rewarding what is easily measured or not rewarding performance at all.
  • Allocating resources and obtaining funding. A performance-management system that involves measuring outcomes can be complicated and costly.
  • Implementing effective reward systems. The challenge is to balance the importance of identification of outcomes as a way to secure funding with a focus on ensuring that outcome measurement is used to change and improve practice in a way that is consistent with mission of the organization.
  • Reporting and technology issues. Sometimes the barriers are organizational, as well as technical.

Your Career ...
Knowing when it’s time to move on

Are you at home on Sunday nights, unwilling to go to bed because when you wake it will be another dreaded Monday? If your job is beating you down, it may be time for a change.

But with the economy and constant news of layoffs, it might be time to take a step back and decide if a job move is right for you, according to Laura Fredricks, fundraising consultant and author of “The Ask: How to Ask Anyone for Any Amount for Any Purpose.”

Fredricks encouraged people to rate how happy, or unhappy, they are at their current job – and make sure personal issues aren’t to blame. Fredricks gave some examples of when it’s a good time to move on at the recent Fundraising Day in New York, sponsored by the Association for Fundraising Professionals of Greater New York.

Examples of when it's a good time to go:

  • You have taken several steps to professionally communicate to your boss that you want to learn something that will advance your work -- and nothing happened. Your boss should be interested in your professional development, especially when it will benefit the organization.
  • Your creative and team-focused ideas aren't acknowledged. You might not hit every idea out of the ballpark, but your ideas should at least be discussed.
  • You are working in a silo. Some organizational departments don't like to share information and stagnant operations. It can make you feel even more stuck.
  • Your boss doesn't share information about the board or top donors. Your boss should be on your team.
  • You asked for more direction or help, with no results. As long as you are not asking for assistance on every project, you should be able to find some help from colleagues.
  • You are not formally evaluated. How are you supposed to know what is expected of you if you aren't told? Evaluation from time-to-time helps you chart the right direction in your career.
  • You lose confidence in the organization's leadership or your boss.
  • You believe that you can no longer "sell" the organization's mission. Nonprofit missions are full of heart and emotion. If you can't muster feelings for your mission, it will show in the work you are doing.
  • You do not “gel” with your co-workers. This isn’t about in-soles. You need to feel some camaraderie to undertake your nonprofit projects.

Risk Management ...
Know when risk is a good thing

Decisions, decisions. They have got to be made, but with decisions come consequences, and sometimes they are so horrible to contemplate that we wind up doing nothing. Being risk-averse can actually be risky, however.

Eugene A. Scanlan of eScanlan Company of Bethesda, Md., and Robin Dillon-Merrill of the McDonough School of Business of Georgetown University, in their chapter “Risky Business: Understanding and Managing Risk in the Nonprofit Sector,” which is one of the chapters in the book “Wise Decision-Making in Uncertain Times,” published by the Foundation Center, advise that an obsession on risk aversion can cripple, rather than help, organizations.

They urge:

  • Creating successes. Sometimes the risk of an action might be perceived as high when the actual risk is low. Awareness of actual or most likely outcomes can be used to create success.
  • Using influencers. They cite Malcolm Gladwell's "The Tipping Point" to show how "influencers" can help create rapid, nonlinear and widespread societal or organizational change. There are "connectors" who know everybody, "mavens" who have vast information and "salesmen" who can convince others to take action.
  • Changing the rules. Sometimes changing the rules can help change the attitude of nonprofit leadership about the need to make major decisions.
  • Using simulation and role-playing techniques. These can change perceptions of the risks involved.
  • Using decision tools to structure complex decisions. Many methodological tools exist to help decision-makers think about organizing their decisions.

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